Frequently Asked Questions
- How do I find my closest distributor to buy from?
Click here to find an authorized distributor in your area or call 800-222-8785 to speak with a Masterack customer service representative who will work with you to locate your closest Masterack distributor.
- How do I get a price quote?
Click here to request pricing for Masterack products.
- How can I become a Masterack distributor?
There are many qualifications required to become an authorized Masterack distributor. To discuss any available opportunities, please contact your Masterack Regional Sales Representative.
- Who do I contact for questions about a product I have purchased (ie, replacement parts, damaged parts, instructions, etc)
For products purchased through a Masterack Distributor, please contact the distributor directly or call 800-222-8785.
For Factory Installed / Fleet post delivery inquiries, please call 877-887-5258 or e-mail us.
- What is the warranty policy for Masterack products?
Masterack commercial van and pickup equipment is warranted to be free from defects in material and workmanship, under normal use and service for a period of one (1) year from date or purchase. Factory installations, and products installed in new vehicles by an authorized Masterack installer are warranted for three (3) years or 36,000 miles. Click here to view warranty details.
- Can I order van and pickup equipment products directly from Masterack?
No. Masterack maintains a network of professional authorized distributors throughout the US and Canada, who can assist you with product questions and specifications, ordering, and installation. Click here to find an authorized distributor in your area.