Masterack stands behind everything we make. You can have confidence that all of our commercial van and pick up truck equipment is protected by an industry-leading warranty.
Check out our latest catalog for vehicle layout guides, steel products, partitions, ladder racks and accessories to customize your commercial van interior.
Our assembly instructions provide recommended tools, a parts list, and step-by-step assistance to install Masterack products and accessories.
Our sales or client services team is available to answer your questions that can't wait or when you need immediate assistance during our business hours.
Our limited warranty program includes material and workmanship under normal use and service for one full year from the date of purchase.
We make submitting a warranty claim easy and streamlined so you can get back on the road. Here’s how it works:
Warranty claims must be submitted to either your sales representative or a customer service representative at 800-222-8785.
The vehicle must be delivered to the original Masterack authorized installer of the product or, if not practical, to a Masterack authorized dealer for inspection and any warranty service.
Any warranty service to be performed by a source other than a Masterack location or an approved Masterack distributor must be authorized in advance of the repairs by the Masterack Warranty Administrator and a purchase order issued by Masterack in advance for the authorized repairs.
Masterack's knowledgeable sales and client services team is available to answer your questions and help with any product-related questions. We’re just a phone call or email away.
LET'S TALKTo find the status of your Masterack product, enter your 8-digit order number from your sales acknowledgment into the field below and press the Go button.
Please check our catalog to build your quote.
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